New HampshireDepartment of JusticeOffice of the Attorney General

News Release

For Immediate Release
March 26, 2018

James T. Boffetti, Senior Assistant Attorney General
Chief, Consumer Protection Bureau
(603) 271-0302

Attorney General Resolves Allegations of Unfair or Deceptive Business Practices by Quality Tree Service of Newton, NH, for Taking a Deposit from a Consumer and then Failing to do the Work or Reimburse the Consumer

Attorney General Gordon J. MacDonald announces that the Consumer Protection Bureau has resolved allegations of violations of the Consumer Protection Act by Quality Tree Service, formerly of Plaistow, New Hampshire and currently operating at 76 D South Main Street, Newton, NH.

The State received a consumer complaint from a customer of Quality Tree Service who paid an initial deposit of $1,350 for tree work on her property. Quality Tree Service never performed the services, kept the deposit, and admitted using the deposit for other purposes. Additionally, the State's investigation determined that the company continued to advertise that they were fully insured when their policy has lapsed due to nonpayment of premiums.

Quality Tree Service signed an Assurance of Discontinuance with the Attorney General to resolve the allegations. Under the terms of the Assurance, Quality Tree Service must fully reimburse the consumer by May 1, 2018. The company is also required to apply all deposits from a consumer related transaction to that specific consumer’s job. Finally, the company cannot advertise or represent that it is insured when it is not.

Consumers can file consumer complaints with the Attorney General’s Consumer Protection Bureau at The Bureau information line is 1-888-468-4454.

New Hampshire Department of Justice
1 Granite Place South | Concord, NH | 03301
Telephone: 603-271-3658