New HampshireDepartment of JusticeOffice of the Attorney General

News Release

For Immediate Release
September 5, 2017

John W. Garrigan, Assistant Attorney General
Consumer Protection Bureau
(603) 271-1252

New Hampshire Joins $3.5M Multistate Settlement with Lenovo over Installation of Hacker-vulnerable Software on Laptop Computers

Attorney General Gordon J. MacDonald today announced that New Hampshire has joined with 31 other states in a settlement with technology company Lenovo (United States) Inc. to resolve allegations that the company violated state consumer protection laws by pre-installing software on laptop computers sold to New Hampshire consumers that made consumers' personal information vulnerable to hackers. The settlement was negotiated and finalized in coordination with the Federal Trade Commission. New Hampshire will receive $56,374.15 from the settlement funds.

In August 2014, North Carolina-based Lenovo began selling certain laptop computers that contained pre-installed ad software called VisualDiscovery, which was created by the company Superfish, Inc. VisualDiscovery purportedly operated as a shopping assistant by delivering pop-up ads to consumers of similar looking products sold by Superfish retail partners whenever a customer's mouse hovered over the image of a product on a shopping Web site. The states claim that VisualDiscovery displayed a one-time pop-up window the first time consumers visited a shopping website. Unless consumers affirmatively opted out, VisualDiscovery would be enabled on their computers.

The states alleged that VisualDiscovery operated by acting as a local proxy, or "man in the middle," that stood between the consumer's browser and all Internet Web sites that the user visited, including encrypted sites. This technique allowed the software to see all of a user's sensitive personal information that was transmitted on the Internet. Consumer information, including sensitive communications with encrypted Web sites, would be collected and transmitted to Superfish, the states allege.

Additionally, the states alleged that Visual Discovery created a security vulnerability that made consumers' information susceptible to hackers in certain situations. The states allege that Lenovo's failure to disclose the presence of VisualDiscovery on its computers, its failure to warn consumers that the software created a security vulnerability, and its inadequate opt-out procedure violated state consumer protection laws.

Lenovo stopped shipping laptops with VisualDiscovery preinstalled in February 2015, though the states allege that some laptops with the software were still being sold by various retail outlets as late as June 2015.

In addition to the monetary payment, the settlement requires Lenovo to do the following: (a) change its consumer disclosures about pre-installed advertising software; (b) require a consumer's affirmative consent to using the software on their device; and (c) provide a reasonable and effective means for consumers to opt-out, disable or remove the software.

Lenovo is also required to implement and maintain a software security compliance program and must obtain initial and biennial assessments for the next 20 years from a qualified, independent, third-party professional that certifies the effectiveness and compliance with the security compliance program.

The settlement is not final unless and until it is approved by the court.

New Hampshire Department of Justice
1 Granite Place South | Concord, NH | 03301
Telephone: 603-271-3658