New HampshireDepartment of JusticeOffice of the Attorney General

News Release

For Immediate Release
August 7, 2015

James T. Boffetti, Senior Assistant Attorney General
Consumer Protection And Antitrust Bureau
(603) 271-0302

Attorney General Resolves Allegations of Consumer Protection Violations Against H&R Block for Erroneously Charging 656 New Hampshire Consumers. Consumers to Receive a Total of $32,587.00 in Refunds.

Attorney General Joseph A. Foster announces that his Consumer Protection Bureau has entered into an Assurance of Discontinuance with HRB Tax Group, Inc., doing business in New Hampshire as H&R Block. The Assurance resolves allegations that H&R Block violated the State's Consumer Protection Act by erroneously charging consumers for the preparation of a New Hampshire business and profits tax return, when, in fact, no such return was warranted or filed on behalf of those consumers.

Under the terms of the Assurance, H&R Block was required to refund 656 New Hampshire consumers a total $33,587.30. H&R Block agreed to issue a full refund, with interest, by July 15, 2015 to all 656 consumers. In addition, H&R Block must develop and implement improved protocols and quality control systems designed to prevent this sort of erroneous charge in the future. It must also develop and implement improved training for New Hampshire tax return preparers who have direct contact with New Hampshire consumers on the need to verify the appropriate use, and billing, for New Hampshire business tax returns.

H&R Block has also provided a toll-free number for any New Hampshire consumer who questions whether he or she might be due a refund under this Assurance. That toll free number is 1-855-210-7145.

The Assurance requires H&R Block to pay a sum of $5,000 in lieu of a civil penalty and to reimburse the State for the cost of the investigation.

H&R Block cooperated fully with the Attorney General's investigation.

Consumers with consumer-related complaints or concerns can call the Attorney General's Consumer Information Line at 1-888-468-4454 or file a complaint online at

New Hampshire Department of Justice
1 Granite Place South | Concord, NH | 03301
Telephone: 603-271-3658