New HampshireDepartment of JusticeOffice of the Attorney General

Consumer Protection BureauBrochures

The Consumer Protection Bureau has brochures available on the topics listed below. Copies may be obtained by calling the Bureau at 603-271-3641.

Automobiles

  • Buying a used car
  • Used car buying tips
  • Buying a new car
  • Gas saving products
  • Keys to vehicle leasing
  • Vehicle leasing – a consumers guide
  • Vehicle leasing – spanish
  • Look before you lease
  • Renting a car
  • Car ads: reading between the lines
  • Car financing scams
  • Auto safety hotline
  • Autocap
  • Auto repair – taking the scare out of auto repair
  • Auto service contracts
  • Vehicle repossession

Credit Issues

  • It's a matter of balance
  • Fix your own credit problems
  • Credit and your consumer rights
  • Building a credit history
  • Pretexting – personal information
  • Ready, set, credit
  • Experian credit education package
  • Don't let credit get you down
  • Getting credit when you're over 62
  • Fiscal fitness – choosing a credit counselor
  • Consumer credit counseling service info
  • Equal credit opportunity
  • Credit & divorce

Credit Cards

  • Your credit card bill of rights
  • Credit & atm cards – lost or stolen
  • Choosing and using credit cards
  • Gold and platinum cards
  • The credit practices rule
  • Saving money on credit cards
  • Credit and charge card fraud
  • Credit card loss protection offers
  • Avoiding credit & charge car fraud
  • Secured credit card scams
  • Protecting your financial future

Credit Repair & Bankruptcy

  • Credit repair – self help
  • File segregation exposed
  • Debt relief – bankruptcy
  • Using credit wisely after bankruptcy
  • Your legal rights during and after bankruptcy
  • Over your head in debt
  • Knee deep in debt

Debt Collection & Credit Reporting

  • Fair debt collection
  • Out of work – how to deal with creditors
  • Fair credit billing
  • Credit billing errors
  • Credit reports – how to get your's
  • How to dispute credit reports
  • Fair credit reporting
  • Credit reports: what employers should know
  • Report on credit – mailing lists

Donations

  • Charitable Donations
  • 10 Tips for making smart donations
  • Public Safety fund-raising appeals

Electronic/Auto Banking

  • Automatic debit scams
  • Electronic banking

Employment and Career Issues

  • Avoiding modeling scams
  • Choosing a career or vocational school
  • Truck driving schools
  • Help wanted – finding a job
  • Business opportunities
  • Franchising and business opportunities
  • Seminar pitch
  • Wealth building scams
  • Federal and postal job scams
  • Lights – camera – rip off
  • Bizz opp. offers
  • Work at home scams
  • Multilevel marketing – pyramid schemes

General

  • Consumer protection in NH
  • Resolving consumer disputes – Mediation
  • Solving consumer problems
  • Consumer & business publications
  • Free legal help for low income (updated form to come)
  • Legal services programs
  • How to right a wrong

Home Financing Issues

  • Property tax relief for senior citizens
  • Looking for the best mortgage
  • Reverse mortgages
  • Mortgage servicing
  • Using ads to shop for home financing
  • Home equity loans-3 day cancellation rule
  • Home equity loans
  • Need a loan – home as collateral
  • Timeshare tips
  • Timeshare resale
  • Land sales

Home-Related Products/Home Improvement

  • Propane prices
  • Residential heating oil prices
  • Residential natural gas prices
  • Primer on gasoline prices
  • Avoid home improvement fraud
  • Lawn service contracts
  • Buying a home water treatment unit
  • Water testing scams
  • Investing in wireless cable tv
  • Home insulation basics
  • Home sweet home improvement
  • Rebuilding your home after disaster

Identity Theft

  • Identity theft

Internet/Computers

  • Cyber shopping – protecting yourself online
  • Shop safely online
  • Online scams
  • Internet auctions – a guide for buyers and sellers
  • Advertising and marketing on the internet
  • Site seeing on the internet
  • Online investments
  • Net based business opportunities
  • Online payments
  • Trouble at the in-box
  • What's dot & what's not
  • Disclosures: "free" internet services
  • Free & low cost pc – go figure

Loans

  • Cosigning a loan
  • Getting a loan – your home as security
  • Advance-fee loan scams
  • $ $ $ for college
  • High rate, high fee loans
  • Easy credit not so fast

Merchandise

  • All that glitters – the jive on jewelry
  • Hearing aids
  • Layaway purchase plans
  • Getting what you pay for ‐ weights & measures
  • Making sure the scanned price is right
  • The cooling off rule
  • Consumer product safety commission hotline
  • The real deal – playing the buying game
  • Infomercials
  • Grocery store rain checks
  • Taking the bait out of rebate
  • Pre notification negative option plans

Miscellaneous

  • Health spas: exercises your rights
  • Travelers advisory
  • Shopping in the new telecommunications marketplace
  • Generic drugs
  • Auction guides
  • * Senior citizen law project *
  • Funeral related options and costs
  • Avoiding office supply scams
  • Advertising consumer leases
  • Living trust offers
  • Gifting club gotchas

Phone & Mail Fraud

  • Phone, email, & pager messages – scams
  • Swindlers are calling
  • Investment risks
  • Telephone scams
  • Telemarketing fraud
  • Telephone investment fraud (updated copy to come)
  • Telemarketing travel fraud
  • Bandit in your mailbox
  • Reloading scams
  • Magazine telephone scams

Prizes & Sweepstakes

  • Prize offers
  • Sweepstakes scams: when 'winners' lose money
  • Congratulations!!! (for senior citizens)
  • International lottery scams

Telemarketing

  • What to do about unsolicited calls & email
  • "Opt Out" of direct marketing lists
  • Complying with telemarketing sales rule
  • Mail or telephone order merchandise rule
  • Shopping by phone and mail
  • Unordered merchandise

Telephone Services

  • 900 numbers: FTC rules
  • International telephone number scams
  • Toll free telephone scams
  • Cramming phone charges
  • Telecommunications – Its Your Call
  • When Yellow Pages invoices are bogus
  • Long distance deals

Tenant Rights

  • Tenants rights
  • Security deposits
  • The eviction process
  • Fair housing opens doors
  • Your rights as a tenant in a manufactured housing park

Warranties

  • Warranties
  • * Federal warranty law *

New Hampshire Department of Justice
33 Capitol Street | Concord, NH | 03301
Telephone: 603-271-3658