For Immediate Release
February 26, 2010
Senior Assistant Attorney General Connie Stratton
Attorney General Michael A. Delaney announced today that Toyota Motor Sales, U.S.A., Inc. has agreed to offer free at-home pickup of vehicles covered by the national safety recall, pay for consumers' out-of-pocket transportation costs and provide drivers free rental cars during repairs.
The vehicles included in this agreement are those subject to Toyota's recent recalls for floormat pedal entrapment, sticking accelerator pedal, ABS (Anti-Lock Brake System) software update, and Tacoma drive shaft inspection.
Toyota will advise its dealers that consumers who call with concerns about a sticking accelerator pedal or ABS software recalls shall not be told to wait for a letter from Toyota before scheduling the repair of their vehicles. Consumers who call a dealer with regard to the floormat recall, can schedule a repair once they have received the recall letter. Consumers who call a dealer with regard to the Tacoma drive shaft recall will have an inspection performed of the vehicle without unnecessary delay.
Toyota will advise its dealers to address each consumer's concerns on a case-by-case basis. If a consumer remains concerned, and depending on a consumer's particular circumstances, Toyota can use the following tools to accommodate the consumer: expedited scheduling; pickup and return of the consumer's vehicle by a dealership representative or by flatbed truck; driving the consumer to the dealership and/or to his or her place of work; and provision of alternate transportation, such as a rental car, a loaner vehicle, or taxi reimbursement, for the reasonable period that the consumer is unable or unwilling to use his or her car. These accommodations shall be provided to the consumer at no cost to the owner and the dealer.
Consumers who have questions should call the Toyota Customer Experience Center, 1-800-331-4331, or to the Lexus Customer Assistance Center, 1-800-255-3987. The Centers' hours of operation are Monday to Friday, 8:00 a.m. to 9:00 p.m. PST and Saturday and Sunday, 10:00 a.m. to 7:00 p.m.
New Hampshire Department of Justice | 33 Capitol Street | Concord, NH | 03301